Return / Exchange Policy

At Branded Touch, we strive to provide premium quality products and top-notch service. However, if you receive a product that is damaged, defective, or incorrect, we are happy to assist with a return or exchange under the following conditions:

Conditions for Return/Exchange:

1. 🎥 Opening Video is Mandatory:

* To be eligible for a return or exchange, you must record an uncut opening video from the moment the package is received and opened.
* The video must clearly show the parcel being opened, the product inside, and any issues (if any).
* Requests without an opening video will not be accepted under any circumstances.

2. ✅ Eligibility for Return/Exchange

* Return or exchange must be requested within 3 days of receiving the product.
Item must be unused, unworn, and in the same condition as delivered.
All original packaging, tags, authenticity cards, and invoices must be returned along with the product.

3. ❌ Non-Returnable Items

* Customized or personalized items.
* Products bought on clearance or marked “final sale”
* Items showing signs of wear, damage, or tampering.

4. 🔁 Exchange Policy

* We offer exchange only once per order (subject to product availability).
* If the desired replacement item is unavailable, you may opt for store credit.

5. 💰 Refund Policy

* Since we deal in curated luxury items, cash refunds are not offered.
* Eligible returns will receive a store credit or gift card equal to the purchase value (excluding shipping charges)

6. 🚚 Return Process

1. Contact us at [[email protected]] or via WhatsApp within 3 days of delivery.
2. Share order details and reason for return/exchange.
3. Our team will confirm eligibility and provide return instructions.
4. Once we receive and inspect the product, we’ll issue a credit within 5–7 business days.

7. 📦 Shipping Charges

* Return shipping charges will be borne by the customer unless the item delivered was incorrect or damaged.

Note: Branded Touch reserves the right to deny any return or exchange request if the above conditions are not met.